Returns & Warranty Policies
Returns & Warranty Overview:
At SofasExclusive.com, we strive to provide exceptional white glove shipping services to all our customers to avoid any unforeseen mishaps by providing an extra layer of product and service quality control. We implement the white glove service into our everyday business practice to ensure the quality of your shopping experience. Please review the following policies regarding returns and warranties:
These Returns & Warranty Policies herein are solely related to Sofas Exclusive private label brand products pursuant to a limited time warranty as an after-sales services mechanism of general post-sale support. All customers are urged to pursue their own individual 3rd party warranty/premium for peace of mind & furniture piece longevity. All other brands displayed either do not accept returns or are subject but not limited to common restrictive or limited industry return policies that are characteristic and exclusive to the individual manufacturers common business practices.
Before initiating a return claim, please contact SofasExclusive Customer Service at customerservice@sofasexclusive.com or call 213.290.3301 to obtain detailed return instructions and guidance about how to correctly submit a valid claim. All claims are subject to investigation to determine claim validity.
We are committed to ensuring your satisfaction, and we will gladly process returns under the following conditions:
Return Policy
Marketplace RMA guidelines must be followed for processing all return requests
Unshipped Items Return Policy
- 25 % restocking fee will be charged for unshipped item returns without valid reason within 30 days of the original order being processed.
Shipped Items Return Policy
- For quality or other issues, the Buyer can request a refund or reshipment within 7 days after the end customer has received the item. The reshipment fee will be borne by the Seller.
Warranty Policy
Marketplace RMA guidelines must be followed during after-sales services
Beginning from the date of delivery, purchased products include a 3 month warranty. In the event of manufacturing defects, the Buyer can request a refund, partial reshipment or full reshipment within the warranty period.
Please note that the warranty policy does not apply to the following situations:
- Damage resulting from negligence, abuse, normal wear and tear or natural disaster and accidents, including but not limited to: burns, cuts, tears abrasions, scratches, watermarks, indentation or pet damage
- Damage resulting from unauthorized modifications, except with written approval from Seller
- Products not purchased through the Sofas Exclusive Marketplace
- Products with their own individual warranty policy